Site Policies & Terms

To ensure a peaceful and enjoyable stay for all our guests—and to protect our beautiful bell tents—we have set out the following policies.

Booking & Site Rules

  • Payment: Full payment for your stay, including the damage deposit and any dog supplements, is required upfront at the time of booking.
  • Age Restriction: The lead guest and all adult occupants must be at least 25 years of age. We cater primarily to adults between 25-60 wishing to enjoy a peaceful retreat.
  • Check-in: Strictly from 3:00 PM onwards on the day of your arrival.
  • Check-out: Strictly by 10:00 AM on the day of departure. Prompt check-out is essential to allow us time to prepare the tents.
  • Maximum Occupancy: Each bell tent at The Quiet Acre sleeps a strict maximum of 4 adults.
  • Group Bookings: We do not accept bookings for stag parties, hen parties, or large, boisterous groups.
  • Quiet Site & Curfew: The Quiet Acre operates as a peaceful, nature-friendly campsite. Out of respect for our guests and our close neighbours, we have a strict quiet curfew from 10:00 PM to 7:00 AM.

Cancellations & Refunds

We understand that plans can change, but due to the limited number of tents available at The Quiet Acre, last-minute cancellations significantly impact our business.

  • More than 24 Hours Notice: If you cancel your booking and provide us with more than 24 hours’ notice before your scheduled check-in time (3:00 PM), you will receive a full refund minus a £20.00 administration fee.
  • Less than 24 Hours Notice (& No-shows): If you cancel your stay within 24 hours of your scheduled check-in date, or fail to show up, no refund will be given (100% of the booking fee is retained).
We strongly recommend taking out appropriate travel insurance to cover the cost of cancellation due to unforeseen circumstances.

Damages & Security Deposit

Our bell tents are furnished to a high standard, and we ask that you treat them with respect so that future guests can enjoy them just as you have.

  • Upfront Deposit: A fully refundable security deposit of £50.00 is added to your total at the time of booking.
  • Condition on Departure: We ask that the tent and its surroundings are left in the same clean and tidy condition as you found them on arrival.
  • Refunds: Following a satisfactory inspection of the tent on your departure day (changeover), the £50.00 deposit will be refunded to your original payment method within 7 days.
  • Full Liability: Your financial liability is not capped at £50.00. In the event of breakages, damage to the tent canopy or furnishings, or if an extensive deep-clean is required, you will be billed for the full cost of repair, replacement, or professional cleaning.
  • Pet Damage: This full liability also extends to any damages caused by your pets.